The series
One operation, seen from three sides
One sales story, one sourcing story, one economics story. Read in any order.
Part 1 of 3The Pepper Ledger1,146 cold emails, six replies, one meeting held — published with the full denominator.
Part 2 of 3Disallow: SlashTrustpilot refuses AI agents by name. We obeyed it, and it cost us the whole market.
Part 3 of 3The Failure Bill$648.69 in six months, and 44% of every model call came back an error.